Refund policy

Here's a professional, Shopify-friendly 14-Day Return Policy that clearly states customers are responsible for return shipping costs.

14-Day Return Policy

At NOVA-XO, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 14 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Not show signs of damage caused by misuse or normal wear.

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product.

We recommend using a tracked shipping service, as we are not responsible for returns lost or damaged during transit.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened, worn, or used:

  • Intimate apparel (including bras, shapewear, and undergarments)

  • Personal care products

  • Any item marked as non-returnable on the product page

This does not affect your rights if an item arrives damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at nova-xo@outlook.com (replace with your support email if different).

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the item

We'll work with you to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges (if applicable) are non-refundable.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any applicable reshipping fees before the order can be sent again.

Contact Us

If you have any questions regarding your return, please contact us at:

Email: noxa-xo@outlook.com

This version is clear, customer-friendly, and protects your business by specifying that customers are responsible for return shipping costs while still covering damaged or incorrect items.