Shipping policy

Shipping Policy

At NOVA-XO, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking information.

Please note that during periods of high order volume, processing times may be slightly extended.

Shipping Times

After your order has been shipped, estimated delivery time is:

7–10 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Destinations

We currently offer worldwide shipping to most countries.

If we are unable to ship to your location, we'll notify you as soon as possible and issue a full refund if necessary.

Tracking Your Order

Once your order has shipped, you'll receive an email with your tracking number.

Please allow 24–72 hours for tracking information to become available after you receive your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order is returned to us, the customer is responsible for any applicable reshipping fees before the order can be shipped again.

If you notice an error in your shipping address, please contact us immediately at nova-xo@outlook.com. While we'll do our best to update your address before shipment, we cannot guarantee changes once an order has entered processing.